• Where do I get a claim number?
• Are you open on Saturday?
• Do I have to get multiple estimates for my insurance company?
• Will the parts be ordered before I drop off my car for repair?
• If my vehicle's frame is damaged is the car a total loss?
• Tell me about your detailing services.
• How long does glass replacement / repair generally take?
• Can you match my car paint color?
• What is paintless dent repair?
• Can I get other service work done on my car while it in the body shop?
• How long will the repairs take?
• Can I get a ride home when I drop off my car?
• How can I get a rental car?
• How will I know when my car is done?
• Is there a warranty on the repairs to my vehicle?
• Do I have to pay a deductible?
• What forms of payment do you accept?
• What are betterment charges?
• Can I wash my car?

 

Where do I get my claim number?

After contacting the insurance company they will assign you claim number. Simply call Premier Paint and Body with the claim number and we will handle the entire claims process for you. (Return to Top)

Are you open on Saturdays?

No, we are currently not open on Saturdays. (Return to Top)

Do I have to get multiple estimates for my insurance company?

No. You do not have to waste time running around getting estimates. Georgia law states that you only need one estimate of repairs and Premier Paint and Body will negotiate on your behalf with your insurance or fleet company to ensure a fair and proper repair to your vehicle. Note that some Insurance companies may have contractual criteria written into your policy. Read the fine print before you act. (Return to Top)

Will the parts be ordered before I drop off my vehicle for repair?

Absolutely! This is a crucial part of our Repair Process. In many instances we can order parts, pre-paint panels and cycle your repairs in 1 or 2 days – where other shops may take weeks to process. Of course if we deem your vehicle unsafe to drive, you will leave the vehicle with us and we will arrange a car rental immediately if you wish. (Return to Top)

If the frame of my vehicle is damaged, is it a total loss?

No. A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Nowadays, most cars are built using a uni-body (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system ,can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced. (Return to Top)

Tell me about your detailing services.

We offer several detailing services. A complete detailing includes exterior buff, wax and polish, interior vacuum and shampoo, motor cleaning and tire dressing. An exterior detail includes exterior buff, wax, polish, tire dressing, and interior vacuum. An interior detail includes interior vacuum and shampoo, vent cleaning, ashtray and crevice detailing and exterior wash. Our motor cleaning covers a steam clean of the engine compartment. (Return to Top)

How long does glass repair / replacement generally take?

Premier Paint and Body offers same day glass replacement. We use only the highest quality glass for perfect clarity. Glass replacement also carries our lifetime warranty. In some cases, small nicks or stone chips can be repaired without replacement. We also repair problematic inner-door issues pertaining to glass and its function. (Return to Top)

Can you match a specific paint color?

Today's modern factory finishes incorporate multiple layers of highly specialized paints. Premier Paint and Body has made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process. (Return to Top)

What is paintless dent repair?

Why pay for expensive paintwork if a more cost efficient way is available? Paintless dent repairs often provide a much less expensive solution to the annoying "door ding" challenges than full body and paintwork. Ask us to advise you on this process. It can be an inexpensive way to bring your vehicle back to smooth again. (Return to Top)

Can I get other service work done on my vehicle when it's in the body shop?

Yes. Just let us know what other work you would like done so that we can make the necessary arrangements. (Return to Top)

How long will my vehicle repairs take?

We can give you an estimate of the time it will take to complete the repairs to your vehicle after our consultation. Be sure to check with your advisor for the specifics on your vehicle. (Return to Top)

Can I get a ride home after dropping off my car?

Yes, we would be happy to provide this service to you. We want each customer's visit to be a positive experience and will work diligently towards that goal. We provide a pickup and delivery service. (Return to Top)

How can I get a rental car?

If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are. If you do not have rental coverage on your policy, Premier Paint and Body will ensure you the lowest rate possible with our rental partners Enterprise and Toyota. (Return to Top)

How will I know when my is car ready for pickup?

You will be notified when your vehicle is ready to be picked up. Feel free to call 478-328-1425 or e-mail your advisor during the repair process if you have questions or concerns. (Return to Top)

Is there a warranty on the repairs to my vehicle?

Yes. Premier Paint and Body guarantees all repairs with a Lifetime Warranty. (Return to Top)

Do I have to pay a deductible?

Deductibles, when applicable, are normally paid at the time of pick up, although they can be prepaid if desired. Deductibles are paid to Premier Paint and Body. (Return to Top)

What forms of payment do you accept?

The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a major credit card. We accept Visa, Mastercard, American Express, & Discover. Of course, cash and checks are always welcome. (Return to Top)

What are "betterment" charges?

Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle. (Return to Top)

Can I wash my car?

Recommendations and precautions within the first 30 days

Do:

• Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge.
• Always use clean fresh water.
• Wash your vehicle in the shade.

Don't:

• Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface.
• Do not "dry wipe" your vehicle. Dry wiping can scratch the finish.
• Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days.
• Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.
• Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
• Do not scrape ice or snow from the newly painted surface.

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Recommendations and precautions within the first 90 days

Don't:

• Do not wax or polish your vehicle. You will need to allow the finish to dry and harden completely.

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